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Student Complaint Process
When submitting complaints, there are different avenues for students completing their education in the state of Missouri and those completing their education outside of Missouri through distance education (e.g. online courses or programs).
As required by the NC-SARA student complaint process, a student must first attempt to resolve and file their complaint at the institution:
For complaints not resolved at the institutional level, a student may file an appeal in one of the following ways (dependent on their state residence):
NC-SARA Member Out-Of-State Student Complaint Contact Information
Maryville University operates under the approval of “NC-SARA” (National Council for State Authorization Reciprocity Agreements). Students based outside of Missouri who have a consumer-protection-based complaint regarding a distance education program should first seek to resolve such a complaint within the school in which the student is registered.
*Note that complaints regarding grades and general student conduct issues are not governed by this distance education complaint process.
For those student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the school, and reside in a SARA member state outside of Missouri pursuant to the SARA Complaint Process, please contact the Missouri SARA State Portal Agency.
Missouri’s State Portal Entity Contact Information:
Leroy Wade Deputy Commissioner Missouri Department of Higher Education & Workforce Development P.O. Box 1469 Jefferson City, MO 65102-1469 573.751.2361 email@example.com
Missouri’s Resident Student Complaint Contact Information
Student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the school, and reside in Missouri, have the right to file a complaint with the Missouri Department of Higher Education and Workforce Development. The contact information can be found on the Missouri Department of Higher Education and Workforce Development website.
Non-SARA Member Out-of-State Student Complaint Contact Information
Students who have complaints that have not been resolved through contact with the University and who do not live in a SARA member state may seek advisement from the appropriate office in the student’s state of residence, listed below.
Note: This list includes contact information for all 50 states, the District of Columbia, and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is authorized to operate in that state. Also, the University does not maintain the state and territory websites, and information may change without the University’s knowledge.
ALABAMA In writing: Alabama Community College System Attn: Division of Academic and Student Affairs PO Box 302130 Montgomery, AL 36130-2130 By phone: 334.293.4500 On the Internet: Alabama Community College System
ARKANSAS In writing: Arkansas Division of Higher Education 423 Main St., Suite 400 Little Rock, AR 72201-3818 By phone: 501.371.2000 On the Internet: Arkansas Division of Higher Education
CALIFORNIA In writing: California Department of Consumer Affairs Consumer Information Center 1625 North Market Blvd., Suite N-112 Sacramento, CA 95834 By phone: 833.942.1120 On the Internet: California Department of Consumer Affairs
COLORADO In writing: Colorado Department of Higher Education Commission on Higher Education 1600 Broadway, Suite 2200 Denver, CO 80202 By phone: 303.862.3001 On the Internet: Colorado Department of Higher Education
CONNECTICUT In writing: Connecticut Office of Higher Education 450 Columbus Blvd., Suite 707 Hartford, CT 06103-1841 By phone: 860.947.1800 On the Internet: Connecticut Office of Higher Education
DELAWARE In writing: Delaware Department of Education The Townsend Building 401 Federal St., Suite 2 Dover, DE 19901-3639 By phone: 302.735.4000 On the Internet: Delaware Department of Education
FLORIDA In writing: Commission for Independent Education 325 W. Gaines St., Suite 1414 Tallahassee, Florida 32399-0400 By phone: 850.245.0505 On the Internet: Florida Department of Education
IDAHO In writing: Idaho State Board of Education State Authorization Program Manager PO Box 83720 Boise, ID 83720-0037 By phone: 208.332.1587 On the Internet: Idaho State Board of Education
ILLINOIS In writing: Illinois Board of Higher Education 1 N. Old State Capitol Plaza, Suite 333 Springfield, IL 62701-1377 By phone: 217.782.2551 On the Internet: Illinois Board of Higher Education
INDIANA In writing: Board for Proprietary Education Indiana Commission for Higher Education 101 W. Ohio St., Suite 300 Indianapolis, IN 46204 By phone: 317.464.4400 On the Internet: Indiana Commission for Higher Education
IOWA In writing: Iowa College Student Aid Commission 475 SW Fifth St., Suite D Des Moines, IA 50309 By phone: 877.272.4456 On the Internet: Iowa College Aid
KANSAS In writing: Kansas Board of Regents 1000 SW Jackson St., Suite 520 Topeka, KS 66612-4240 By phone: 785.430.4240 On the Internet: The Kansas Board of Regents
LOUISIANA In writing: State of Louisiana Board of Regents 1201 N. Third St., Suite 6-200 Baton Rouge, LA 70802 By phone: 225.342.4253 On the Internet: State of Louisiana Board of Regents
Alternative contact: In writing: Office of the Attorney General Consumer Protection Section P.O. Box 94005 Baton Rouge, LA 70804-9005 By phone: 225.326.6464 or 800.351.4889
MAINE In writing: Maine Department of Education 23 State House Station Augusta, ME 04333-0023 By phone: 207.624.6600 On the Internet: Maine Department of Education
MARYLAND In writing: Maryland Higher Education Commission (MHEC) 6 N. Liberty St., 10th Floor Baltimore, MD 21201 By phone: 410.767.3301 On the Internet: Maryland Higher Education Commission
Alternative contact: In writing: Maryland Office of the Attorney General 200 St. Paul Place Baltimore, MD 21202 By phone: 410.576.6300 or 888.743.0023 On the Internet: Maryland Office of the Attorney General
MINNESOTA In writing: Minnesota Office of Higher Education 1450 Energy Park Dr., Suite 350 St. Paul, MN 55108 By phone: 651.259.3975 or 800.657.3866 On the Internet: Minnesota Office of Higher Education
NEW MEXICO In writing: New Mexico Higher Education Department 2044 Galisteo St., Suite 4 Santa Fe, NM 87505-2100 By phone: 505.476.8400 On the Internet: New Mexico Higher Education Department
NEW YORK In writing: New York State Education Department Office of College and University Evaluation 89 Washington Avenue EBA Room 960 Albany, New York 12234 By phone: 518.486.3633 On the Internet: New York State Office of Higher Education
NORTH CAROLINA In writing: North Carolina Post-Secondary Education Complaints 910 Raleigh Road Chapel Hill, NC 27514 By phone: 919.962.4558 On the Internet: North Carolina Post-Secondary Education
Alternative contact: In writing: Consumer Protection Division Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001 By phone: 877.566.7226 or 919.716.6000 (En Espanol (919) 716-0058) On the Internet: North Carolina Department of Justice
NORTH DAKOTA In writing: North Dakota University System Core Technology Services 2000 44th St. SW, Suite 301 Fargo, ND 58103 By phone: unknown On the Internet: North Dakota University System
OKLAHOMA In writing: Oklahoma State Regents of Higher Education 655 Research Pkwy, Suite 200 Oklahoma City, OK 73104-3603 By phone: 405.225.9100 or 405.225.9142 On the Internet: Oklahoma State Regents for Higher Education
PENNSYLVANIA In writing: Pennsylvania Department of Education Office of Chief Counsel 333 Market Street, 9th Floor Harrisburg, PA 17126-0333 By phone: 717.783.6788 On the Internet: Pennsylvania Department of Education
PUERTO RICO In writing: Consejo de Educacion Superior de Puerto Rico/ Puerto Rico Council on Higher Ed. PO BOX 9023271 San Juan, PR 00902-3271 By phone: 787.722.2121 On the Internet: Puerto Rico Departamento de Estado
TEXAS In writing: Texas Workforce Commission Career Schools and Colleges-Rm 226-T 101 East 15th Street Austin, TX 78778-0001 By phone: 512.936.3100 On the Internet: Texas Workforce Commission
Alternative Contact: In writing Texas Higher Education Coordinating Board Office of General Counsel PO Box 12788 Austin, TX 78711-2788 By phone: 512.427.6101 On the Internet: Texas Higher Education Coordinating Board
Alternative Contact: In writing Texas Office of the Attorney General Consumer Protection Division PO Box 12548 Austin, TX 78711-2548 By phone: unknown On the Internet: Texas Office of the Attorney General
UTAH In writing: Utah System of Higher Education State Board of Regents 60 South 400 West Salt Lake City, UT 84101-1284 By phone: 801.321.7200 or 1.800.418.8757 On the Internet: Utah System of Higher Education
VERMONT In writing: Vermont Agency of Education 219 North Main St., Suite 402 Barre, VT 05641 By phone: 802.479.1030 On the Internet: Vermont Agency of Education
Alternative Contact: In writing: Vermont Attorney General’s Office 109 State Street Montpelier, VT 05609-1001 By phone: 802.828.3171
WYOMING In writing: Wyoming Department of Education 122 W. 25th St., Suite E200 Cheyenne, WY 82002 By phone: 307.777.7675 On the Internet: Wyoming Department of Education
AMERICAN SAMOA In writing: Office of Protection and Advocacy Attn: Dr. Peter Tinitali Executive Office Building Pago Pago, American Samoa 96799 By phone: 684.699.2441 On the Internet: American Samoa Office of Protection & Advocacy
U.S. VIRGIN ISLANDS In writing: Government of the U.S. Virgin Islands Department of Licensing and Consumer Affairs Golden Rock Shopping Center, 3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820 By phone: 340.713.2754 On the Internet: Government of the U.S. Virgin Islands