When submitting complaints, there are different avenues for students completing their education in the state of Missouri and those completing their education outside of Missouri through distance education (e.g. online courses or programs).

As required by the NC-SARA student complaint process, a student must first attempt to resolve and file their complaint at the institution: 

Maryville University Student Complaint Process

For complaints not resolved at the institutional level, a student may file an appeal in one of the following ways (dependent on their state residence):

Maryville University  operates under the approval of “NC-SARA” (National Council for State Authorization Reciprocity Agreements).  Students based outside of Missouri who have a consumer-protection-based complaint regarding a distance education program should first seek to resolve such a complaint within the school in which the student is registered.

*Note that complaints regarding grades and general student conduct issues are not governed by this distance education complaint process.

For those student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the school, and reside in a SARA member state outside of Missouri pursuant to the SARA Complaint Process, please contact the Missouri SARA State Portal Agency.

Leroy Wade
Deputy Commissioner
Missouri Department of Higher Education & Workforce Development
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
leroy.wade@dhewd.mo.gov

Student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the school, and reside in Missouri, have the right to file a complaint with the Missouri Department of Higher Education and Workforce Development. The contact information can be found on the Missouri Department of Higher Education and Workforce Development website.

Students who have complaints that have not been resolved through contact with the University and who do not live in a SARA member state may seek advisement from the appropriate office in the student’s state of residence, listed below.

Note: This list includes contact information for all 50 states, the District of Columbia, and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is authorized to operate in that state.  Also, the University does not maintain the state and territory websites, and information may change without the University’s knowledge.

ALABAMA
In writing: Alabama Community College System
Attn: Division of Academic and Student Affairs
PO Box 302130
Montgomery, AL 36130-2130
By phone: 334.293.4500
On the Internet: Alabama Community College System

ALASKA
In writing: Alaska Commission on Postsecondary Education
PO Box 110505,
Juneau, Alaska 99811-0505
By phone: 907.465.6741
On the Internet: Alaska Commission on Postsecondary Education

ARIZONA
In writing: Arizona State Board for Private Postsecondary Education
1740 W. Adams St., Suite 3008
Phoenix, AZ 85007
By phone: 602.542.5709
On the Internet: Arizona State Board for Private Postsecondary Education

ARKANSAS
In writing: Arkansas Division of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201-3818
By phone: 501.371.2000
On the Internet: Arkansas Division of Higher Education

CALIFORNIA
In writing: California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
By phone: 833.942.1120
On the Internet: California Department of Consumer Affairs

COLORADO
In writing: Colorado Department of Higher Education
Commission on Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
By phone: 303.862.3001
On the Internet: Colorado Department of Higher Education

CONNECTICUT
In writing: Connecticut Office of Higher Education
450 Columbus Blvd., Suite 707
Hartford, CT 06103-1841
By phone: 860.947.1800
On the Internet: Connecticut Office of Higher Education

DELAWARE
In writing: Delaware Department of Education
The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639
By phone: 302.735.4000
On the Internet: Delaware Department of Education

FLORIDA
In writing: Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400
By phone: 850.245.0505
On the Internet: Florida Department of Education

GEORGIA
In writing: Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084
By phone: 770.414.3300 
On the Internet: Georgia Nonpublic Postsecondary Education Commission

HAWAII
In writing: Business Registration Division of the Hawaii Department
of Commerce and Consumer Affairs
PO Box 40
Honolulu, HI 96810
By phone: 808.586.2727
On the Internet: Hawaii Department of Commerce and Consumer Affairs

IDAHO
In writing: Idaho State Board of Education
State Authorization Program Manager
PO Box 83720
Boise, ID 83720-0037
By phone: 208.332.1587
On the Internet: Idaho State Board of Education

ILLINOIS
In writing: Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
By phone: 217.782.2551
On the Internet: Illinois Board of Higher Education

INDIANA
In writing: Board for Proprietary Education Indiana Commission for Higher Education
101 W. Ohio St., Suite 300
Indianapolis, IN 46204
By phone: 317.464.4400
On the Internet: Indiana Commission for Higher Education

IOWA
In writing: Iowa College Student Aid Commission 
475 SW Fifth St., Suite D
Des Moines, IA 50309
By phone: 877.272.4456
On the Internet: Iowa College Aid

KANSAS
In writing: Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612-4240
By phone: 785.430.4240
On the Internet: The Kansas Board of Regents

KENTUCKY
In writing: Kentucky Council on Postsecondary Education
100 Airport Rd.
Frankfort, KY 40601
By phone: 502.573.1555
On the Internet: Kentucky Council on Postsecondary Education

LOUISIANA
In writing: State of Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
By phone: 225.342.4253 
On the Internet: State of Louisiana Board of Regents

Alternative contact:
In writing: Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
By phone: 225.326.6464 or 800.351.4889

MAINE
In writing: Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
By phone: 207.624.6600
On the Internet: Maine Department of Education

MARYLAND
In writing: Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore, MD 21201
By phone: 410.767.3301
On the Internet: Maryland Higher Education Commission

Alternative contact:
In writing: Maryland Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202
By phone: 410.576.6300 or 888.743.0023
On the Internet: Maryland Office of the Attorney General

MASSACHUSETTS
In writing: Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
Boston, MA 02108-1696
By phone: 617.994.6950
On the Internet: Massachusetts Department of Higher Education

MICHIGAN
In writing: Michigan Department of Education
PO Box 30008
Lansing, MI 48909
By phone: 517.373.9235
On the Internet: Michigan Department of Education

MINNESOTA
In writing: Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108
By phone: 651.259.3975 or 800.657.3866
On the Internet: Minnesota Office of Higher Education

MISSISSIPPI
In writing: Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211
By phone: 601.432.6372
On the Internet: Mississippi Commission on College Accreditation

MISSOURI
In writing: Missouri Department of Higher Education & Workforce Development
301 W. High St.
Jefferson City, MO 65101
By phone: 573.751.2361
On the Internet: Missouri Department of Higher Education & Workforce Development

MONTANA
In writing: Montana University System
Office of the Commissioner of Higher Education 
560 N. Park Ave.
PO Box 203201
Helena, MT 59620-3201
By phone: 406.449.9124
On the Internet: Montana Office of the Commissioner of Higher Education

NEBRASKA
In writing: Nebraska Coordinating Commission for Postsecondary Education
ATTN: Complaints
PO Box 95005
Lincoln, NE 68509-5005
By phone: 402.471.2847
On the Internet: Nebraska Coordinating Commission for Postsecondary Education

NEVADA
In writing: Nevada Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
By phone: 702.486.7330
On the Internet: Nevada Commission on Postsecondary Education 

NEW HAMPSHIRE
In writing: New Hampshire Department of Education
101 Pleasant Street 
Concord, NH 03301-3494
By phone: 603.271.3494
On the Internet: New Hampshire Department of Education

NEW JERSEY
In writing: New Jersey Office of the Secretary of Higher Education
ATTN: Complaints
P.O. Box 542
Trenton, New Jersey 08625-0542
By phone: 609.292.4310 
On the Internet: New Jersey Office of the Secretary of Higher Education

NEW MEXICO
In writing: New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100
By phone: 505.476.8400
On the Internet: New Mexico Higher Education Department

NEW YORK
In writing: New York State Education Department
Office of College and University Evaluation
89 Washington Avenue
EBA Room 960
Albany, New York 12234
By phone: 518.486.3633
On the Internet: New York State Office of Higher Education

NORTH CAROLINA
In writing: North Carolina Post-Secondary Education Complaints
910 Raleigh Road
Chapel Hill, NC 27514
By phone: 919.962.4558
On the Internet: North Carolina Post-Secondary Education

Alternative contact:
In writing: Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
By phone: 877.566.7226 or 919.716.6000 (En Espanol (919) 716-0058)
On the Internet: North Carolina Department of Justice

NORTH DAKOTA
In writing: North Dakota University System
Core Technology Services
2000 44^th St. SW, Suite 301
Fargo, ND 58103
By phone: unknown
On the Internet: North Dakota University System

OHIO
In writing: Ohio Department of Higher Education 
25 South Front Street 
Columbus, OH 43215
By phone: 614.728.3095
On the Internet: Ohio Department of Higher Education

OKLAHOMA
In writing: Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603
By phone: 405.225.9100 or 405.225.9142
On the Internet: Oklahoma State Regents for Higher Education

OREGON
In writing: Oregon Higher Education Coordinating Commission
3225 25th Street SE
Salem, Oregon 97302​
By phone: 503.947.2448
On the Internet: Oregon Higher Education Coordinating Commission

PENNSYLVANIA
In writing: Pennsylvania Department of Education 
Office of Chief Counsel
333 Market Street, 9th Floor
Harrisburg, PA 17126-0333 
By phone: 717.783.6788
On the Internet: Pennsylvania Department of Education

PUERTO RICO
In writing: Consejo de Educacion Superior de Puerto Rico/
Puerto Rico Council on Higher Ed.
PO BOX 9023271
San Juan, PR 00902-3271
By phone: 787.722.2121 
On the Internet: Puerto Rico Departamento de Estado

RHODE ISLAND
In writing: Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, RI 02886-1304
By phone: 401.736.1100
On the Internet: Rhode Island Office of the Postsecondary Education Commission

SOUTH CAROLINA
In writing: South Carolina Commission on Higher Education
1122 Lady Street Suite 300
Columbia, SC 29201
By phone: 803.737.3918
On the Internet: South Carolina Commission on Higher Education

SOUTH DAKOTA
In writing: South Dakota Board of Regents
306 East Capitol Ave Suite 200
Pierre, SD 57501
By phone: 605.773.3455
On the Internet: South Dakota Secretary of State

TENNESSEE 
In writing: Tennessee Higher Education Commission
Parkway Towers, Suite 1900
404 James Robertson Pkwy
Nashville, TN 37243-0830
By phone: 615.741.5293 or 615.253.8857
On the Internet: Tennessee Higher Education Commission & Student Assistance Corporation

TEXAS
In writing: Texas Workforce Commission
Career Schools and Colleges-Rm 226-T
101 East 15^th Street
Austin, TX 78778-0001
By phone: 512.936.3100
On the Internet: Texas Workforce Commission

Alternative Contact:
In writing Texas Higher Education Coordinating Board
Office of General Counsel
PO Box 12788
Austin, TX 78711-2788
By phone: 512.427.6101
On the Internet: Texas Higher Education Coordinating Board 

Alternative Contact:
In writing Texas Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
By phone: unknown
On the Internet: Texas Office of the Attorney General

UTAH
In writing: Utah System of Higher Education State Board of Regents
60 South 400 West
Salt Lake City, UT 84101-1284
By phone: 801.321.7200 or 1.800.418.8757
On the Internet: Utah System of Higher Education

VERMONT
In writing: Vermont Agency of Education 
219 North Main St., Suite 402
Barre, VT 05641
By phone: 802.479.1030
On the Internet: Vermont Agency of Education

Alternative Contact:
In writing: Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
By phone: 802.828.3171

VIRGINIA
In writing: State Council of Higher Education for Virginia
James Monroe Building
101 N. 14th St., 10^th Floor
Richmond, VA 23219
By phone: 804.225.2600
On the Internet: State Council of Higher Education for Virginia

WASHINGTON
In writing: Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
By phone: 360.753.7625
On the Internet: Washington Student Achievement Council

WASHINGTON D.C. 
In writing: Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE
Washington, DC 20002
By phone: 202.724.7860
On the Internet: Washington, DC Office of the State Superintendent of Education

WEST VIRGINIA
In writing: West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301
By phone: 304.558.2101
On the Internet: West Virginia Higher Education Policy Commission 

WISCONSIN
In writing: State of Wisconsin
Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366
By phone: 608.266.1996 
On the Internet: Wisconsin Department of Safety and Professional Services 

WYOMING
In writing: Wyoming Department of Education
122 W. 25^th St., Suite E200
Cheyenne, WY 82002
By phone: 307.777.7675
On the Internet: Wyoming Department of Education

AMERICAN SAMOA
In writing: Office of Protection and Advocacy
Attn: Dr. Peter Tinitali
Executive Office Building 
Pago Pago, American Samoa 96799
By phone: 684.699.2441
On the Internet: American Samoa Office of Protection & Advocacy

GUAM
In writing: Office of Attorney General
287 W O’Brien Dr.
Hagatna, Guam 96910
By phone: 671.475.3324
On the Internet: Guam Office of Attorney General

NORTHERN MARIANA ISLANDS
In writing: State Higher Education Agency, Northern Marianas College
POB 501250 
Saipan MP 96950-1250

Alternative Contact:
In writing: Office of Attorney General
Juan A Sablan Memorial Bldg.
Capital Hill,
Caller Box 10007, Saipan, MP 96950
By phone: 670.234.5498
On the Internet: Northern Mariana Islands Office of the Attorney General

U.S. VIRGIN ISLANDS
In writing: Government of the U.S. Virgin Islands
Department of Licensing and Consumer Affairs
Golden Rock Shopping Center,
3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820
By phone: 340.713.2754
On the Internet: Government of the U.S. Virgin Islands